Terms & Conditions

Welcome to Airport Transportation NYC. By using our website or booking and using our transportation services, you agree to comply with the following Terms & Conditions. Please read these terms carefully before making a reservation.

1. Our Services

Airport Transportation NYC provides professional airport transportation and private transportation services, including airport pickups, airport drop-offs, hotel transfers, group transportation, and other transportation services.

Service availability, vehicle types, pricing, and transportation options may vary depending on the requested route, date, time, vehicle availability, and number of passengers.

2. Reservations

Reservations should be made using the booking methods provided on our website or through our customer service team.

When making a reservation, you are responsible for providing accurate information, including:

• Full name

• Phone number and email address

• Pickup and drop-off locations

• Date and time of service

• Airport and flight information, when applicable

• Number of passengers

• Number of luggage items

• Any special transportation requirements

Incorrect or incomplete information may result in delays or difficulties with your transportation service.

3. Reservation Confirmation

A reservation is considered confirmed only after the required booking information has been received and confirmation has been provided by Airport Transportation NYC.

We reserve the right to contact you to verify reservation details before providing transportation services.

4. Airport Pickups

For airport pickups, passengers should provide accurate flight information whenever possible. This allows our team to monitor flight status and coordinate the pickup accordingly.

Passengers should follow the pickup instructions provided at the time of booking. Airport procedures, traffic, security requirements, and other circumstances may affect pickup locations or waiting times.

5. Passenger Responsibilities

Passengers are expected to:

• Provide accurate booking information

• Be ready at the agreed pickup location and time

• Follow the driver’s reasonable instructions

• Treat the vehicle and driver with respect

• Keep personal belongings secure

• Follow applicable safety laws and regulations

Passengers are responsible for ensuring that their luggage and personal belongings are properly secured.

6. Luggage and Personal Belongings

Passengers should inform us in advance if they are traveling with excessive, oversized, or unusual luggage.

Airport Transportation NYC is not responsible for personal belongings that are lost, damaged, or left behind in a vehicle. Passengers should check the vehicle carefully before leaving.

7. Vehicle Availability

We make reasonable efforts to provide the vehicle type requested during booking. However, vehicle availability may change due to maintenance, operational circumstances, or other unforeseen events.

When necessary, we may provide a comparable vehicle that can safely accommodate the number of passengers and luggage included in the reservation.

8. Delays and Traffic

Travel times may be affected by traffic, weather, road closures, accidents, construction, airport delays, security procedures, or other circumstances outside our control.

While we make every reasonable effort to provide timely transportation, we cannot guarantee a specific arrival time when delays are caused by circumstances beyond our control.

9. Cancellations and Changes

If you need to cancel or change a reservation, please contact us as soon as possible.

Cancellation and change policies may vary depending on the type of service, reservation details, pickup time, and other circumstances. Any applicable cancellation fees or charges will be communicated according to the booking terms.

10. No-Show Policy

If a passenger does not appear at the agreed pickup location within the applicable waiting period and cannot be reached, the reservation may be considered a no-show.

A no-show may be subject to applicable charges, and the transportation service may be considered completed or cancelled.

11. Payment

Payment terms and accepted payment methods may vary depending on the service and reservation.

You agree to provide accurate payment information when required and authorize applicable charges associated with your reservation.

Prices may vary based on vehicle type, distance, route, date, time, passenger count, additional services, and other applicable factors.

12. Prohibited Activities

For the safety and comfort of all passengers and drivers, the following activities are not permitted in our vehicles:

• Smoking or vaping where prohibited

• Illegal drug use

• Dangerous or unlawful activities

• Intentional damage to the vehicle

• Behavior that threatens or harasses the driver or other passengers

Airport Transportation NYC reserves the right to refuse or terminate transportation when passenger behavior creates a safety risk or violates applicable laws.

13. Child Safety

Passengers traveling with children are responsible for complying with applicable child safety and car seat requirements.

If a child safety seat is required, passengers should communicate their requirements during the reservation process and make appropriate arrangements.

14. Service Interruptions

We reserve the right to modify, delay, suspend, or cancel a transportation service when necessary due to circumstances beyond our reasonable control, including severe weather, natural disasters, accidents, road closures, government restrictions, emergencies, or other unforeseen events.

We will make reasonable efforts to notify customers when such circumstances affect their reservation.

15. Limitation of Liability

Airport Transportation NYC makes reasonable efforts to provide safe, reliable, and professional transportation services. However, we are not responsible for delays, missed flights, missed appointments, lost opportunities, or other indirect losses resulting from circumstances beyond our reasonable control.

Passengers are responsible for allowing sufficient travel time for traffic, airport security, check-in procedures, and other potential delays.

16. Website Use

You agree to use our website only for lawful purposes. You may not use the website to interfere with its operation, attempt unauthorized access, distribute harmful software, or engage in any activity that could damage the website or its users.

All website content, including text, images, graphics, logos, and other materials, may not be copied, reproduced, modified, or distributed without appropriate authorization.

17. Third-Party Links

Our website may contain links to third-party websites or services. These links are provided for convenience and do not mean that we endorse or control those websites.

We are not responsible for the content, policies, availability, or practices of third-party websites.

18. Changes to These Terms

We may update or modify these Terms & Conditions from time to time. Changes may be made to reflect updates to our services, business practices, website, or applicable legal requirements.

The updated version will be posted on this page with a revised Last Updated date. Your continued use of our website or services after changes are posted constitutes acceptance of the updated terms.

19. Governing Law

These Terms & Conditions shall be interpreted and applied in accordance with the applicable laws governing the services and business operations of Airport Transportation NYC.

Any disputes arising from the use of our website or transportation services will be handled in accordance with applicable law.

20. Contact Us

If you have questions regarding these Terms & Conditions, your reservation, or our transportation services, please contact us using the contact information provided on our website.

Airport Transportation NYC

Thank you for choosing Airport Transportation NYC for your transportation needs. We appreciate your business and are committed to providing a safe, comfortable, and reliable travel experience.